RIGHT TO WITHDRAWAL
According to the Act on Distance Contracts and Contracts away from Business Premises (SFS 2005:59), the Customer has the right to withdraw from the Agreement within 14 days from the day the Customer receives the goods.
Customers who are companies or other types of legal entities are not offered a right of withdrawal.
If the Customer withdraws from the Agreement, by Benson will reimburse all payments received from the Customer, including delivery costs (but not including additional delivery costs due to the fact that the Customer has chosen a different delivery method than the cheapest standard delivery offered by Benson). If the Client chooses to keep certain goods and only partially return his order, the shipping cost will not be refunded.
The Customer is only liable for the reduced value of the goods as a result of handling other than what is necessary to determine the nature, characteristics and function of the goods.
The refund will be made without undue delay and in any case no later than 14 days from the date on which by Benson was notified of the Customer's decision to withdraw from the Agreement. by Benson may, however, wait for the refund until by Benson has received the goods back from the Customer or until the Customer has sent in proof that the goods have been returned, whichever occurs first. The refund to the Client will be made via the payment method chosen by the Client in his order, unless otherwise agreed or unless it is not possible for by Benson to make a refund via that payment method.
If the Customer wishes to exercise their right of withdrawal, the Customer should, before the expiry of the withdrawal period, send a message by e-mail to by Benson at email@example.com and you will receive a return note as well as a return label.
The customer is responsible for the cost of return shipping. The Client shall return the goods to by Benson without undue delay and in any case no later than 14 days after the date on which the Client has notified by Benson of his decision to withdraw from the Agreement. The period of withdrawal shall be deemed to have been observed if the Client returns the goods before this fourteen day period has expired.
Customers always have a three-year warranty period from the date of receipt of the product.Customers who wish to claim defects in the product should contact by Benson as soon as possible after the defect is discovered. In order for the complaint to be valid, it must be made within a reasonable time after the Customer noticed or should have noticed the defect. A complaint made within two months of the discovery of the defect is always considered to have been made within a reasonable time.
The Customer must inspect the products when they are received and any damage to the packaging must be reported directly to the driver.
If delivered products are defective, by Benson applies the applicable consumer legislation. A Client who is not satisfied with his goods due to obvious material or manufacturing defects, including damages incurred during transport, must inform by Benson as soon as possible on firstname.lastname@example.org.
by Benson offers the possibility of a price reduction in the event of a complaint, in the first instance if redelivery is considered too costly in view of the nature of the defect. In the event that the Customer needs to return a defective product to by Benson, by Benson will communicate instructions for this to the Customer and provide a return slip.
If by Benson has to refund all or part of the purchase amount, this will be done without undue delay after the complaint has been accepted, but at the latest within 14 days.
Our products are made of first-class materials and with advanced technology.
They are thoroughly tested so we can be sure they will perform flawlessly for the tasks and environments they are intended for. However, it is possible that products may have a material or manufacturing defect. It is of utmost importance for us to receive feedback on defective products as soon as possible so that we can take further action. For warranty cases, please contact the point of purchase, within 30 days of discovery. And show your receipt for the warranty to be valid.
by Benson provides a 1 year warranty on the following products:
Gardening tools (spade, hoe, shovel, rake, leaf rake).
Hedge and branch shears
Christmas Tree stands
The warranty applies to defects in materials or workmanship and not to defects caused by you.